Haysam's CV
Haysam El Itani
LUXURY RETAIL & CLIENT EXPERIENCE SPECIALIST
Profile summary
Accomplished luxury retail and client experience specialist with 7 years of progressive experience in retail operations and client relationship management within the GCC. Resulted in expertise in luxury sales, styling consultation, and VIP clienteling across multi-brand and high-end retail environments. Track record of delivering elevated customer experiences and maintaining merchandising standards. Dedicated to building lasting relationships and providing tailored advisory services.
Career highlights
Luxury Fashion Sales: Directed luxury multi-brand fashion sales operations at That Concept Store while maintaining visual merchandising standards and executing high-value purchases with discretion.
VIP Clienteling: Built and maintained lasting relationships with VIP and returning clients through personalized clienteling and styling consultations tailored to customer lifestyles and preferences.
Beauty Advisory Services: Managed client engagements across skincare, fragrance, and makeup categories at Sephora, driving personalized beauty solutions and maintaining merchandising standards within retail operations.
Luxury Retail Operations: Served local and international luxury clientele across multiple categories at Hermès, focusing on personalized service, relationship building, and brand representation.
Key skills
Professional experience
Directed luxury multi-brand fashion sales operations, focusing on premium customer experiences, personalized clienteling, and styling consultation. Represented high-end brands while maintaining visual merchandising standards and executing high-value purchases with discretion.
- Built and maintained lasting relationships with VIP and returning clients through personalized clienteling.
- Provided styling consultations tailored to customers lifestyles, preferences, and individual needs.
- Contributed toward monthly sales targets through consultative selling and personalized recommendations.
- Processed high-value purchases accurately while maintaining professionalism and discretion.
Reported to the store manager while guiding retail client interactions across skincare, fragrance, and makeup categories. Maintained visual standards and inventory availability to support daily floor operations.
- Executed tailored beauty recommendations to diverse customers, increasing client satisfaction.
- Maintained inventory and merchandising displays to ensure product availability during peak store traffic hours.
- Contributed to daily and monthly sales targets through consultative selling approaches.
Managed local and international luxury clientele across multiple categories, focusing on personalized service, relationship building, and brand representation in retail environments.
- Assisted customers across Ready-to-Wear, Leather Goods, Shoes, Jewelry, and Accessories.
- Built customer confidence through product storytelling and personalized styling advice.
- Supported sales growth through relationship building and consultative selling.
Directed retail floor activities spanning customer service and point of sale transactions across Men, Women, and Kids collections. Administered inventory organization, visual merchandising execution, and online order fulfillment workflows to sustain daily store operations.
- Assisted customers across Men, Women, and Kids collections while delivering efficient customer service.
- Processed point of sale transactions and supported online order fulfillment during busy trading periods.
- Maintained store presentation standards through stock replenishment and visual merchandising.
- Delivered personalized skincare, fragrance, and makeup consultations to diverse customers while maintaining merchandising standards.
- Built customer loyalty through product expertise and tailored beauty recommendations during the period of 2022 to 2024.
- Processed online order fulfillment.
- Maintained visual merchandising standards on the sales floor.
Education
Portfolio Highlights Assisted customers across Men's, Women's, and Kids' collections. Delivered efficient customer service while maintaining strong sales performance. Processed POS transactions accurately and efficiently. Supported visual merchandising and store presentation according to company standards. Assisted with stock replenishment and inventory organization. Supported online order fulfillment and smooth store operations. Contributed to efficient store operations during busy trading periods. 6+ years of retail experience across luxury, fashion, and beauty brands. Represented globally recognized brands including Hermès, Sephora, Zara, and That Concept Store. Built strong relationships with VIP and returning clients through personalized clienteling. Consistently contributed to achieving individual and store sales targets. Experienced in luxury fashion styling, beauty consultation, and premium customer service. Skilled in cross-selling, upselling, and delivering personalized shopping experiences. Maintained high visual merchandising and brand presentation standards. Fluent in English and Arabic, serving a diverse international clientele. •
Languages
English · Professional
Arabic · Professional